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Operational Recovery Record

How a 22-SKU Marketplace Operation Regained Inventory and Margin Control

7-Figure UK Home & Kitchen Brand22 SKUs90 days
Starting State

What was breaking

  • Frozen shipments for 280+ days in total
  • Listing suppressions every 2-3 weeks
  • ACoS held at 6.4% while contribution margin eroded
  • Eight different vendors with no accountable operating owner
Operating Work

What Xeller installed

  • Installed compliance hygiene and brand-registry workflows
  • Built inventory replenishment logic around available stock and sales demand
  • Connected PPC decisions to contribution margin
  • Put VAT and invoicing workflows into the operating cadence

Recorded results

Out-of-stock time

56 days

4 days

80% reduction

Listing errors

18 errors

0 errors

Contribution margin

8%

20%

150% increase

Efficiency gain

+80%

Risk controls maintained

  • Account health remained green across all sections
  • Invoice filing was maintained for 12 weeks
  • No suppression events were recorded during the stated period

These anonymised records reflect the stated client situations and operating periods. They are not forecasts, typical outcomes or guarantees.

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